FAQs

1. What is Office Extension Solutions?

Office Extension Solutions is a specialized virtual staffing company that provides trained Virtual Assistants (VAs) for home care businesses and other growing agencies. More than just outsourcing, we act as an extension of your operations—offering a full support system to help you run smarter, scale faster, and stay focused on your goals.

2. What types of tasks can your Virtual Assistants handle?

 Our Virtual Assistants can support a wide range of tasks, including:

  • Scheduling and coordination

  • Recruitment support

  • Inbound/outbound calling

  • Billing and admin tasks

  • Social media and marketing support

  • Custom assignments tailored to your agency’s workflow

3. What industries do you serve?

While we specialize in home care and healthcare-related support, our team is equipped to serve a wide range of service-based businesses looking for reliable, high-performing virtual staff.

About Our VAs and Team Support

4. How are your VAs different from others?

Every VA we place is specifically trained for the home care industry. That means they understand your systems, your scheduling tools, and your client needs right from the start—so you don’t waste time on basic onboarding.

5. Do I have to manage my VA on my own?

No. When you work with us, you get a full support structure:

  • Your VA

  • A dedicated Team Leader

  • HR and Admin support
    We handle ongoing performance reviews, coaching, and issue resolution so you’re never left alone.

6. What happens if my VA is unavailable?

We offer night shift availability and 24/7 on-call coverage to ensure that critical tasks are handled, and backups are available in cases of absence or emergencies.

About Our VAs and Team Support

7. How do I get started?

We begin with a Discovery Call to understand your unique needs.

Then we:

  1. Match you with a trained VA

  2. Handle onboarding and setup

  3. Provide continuous support and performance monitoring

8. How long does it take to start?

Once we’ve identified your needs, placement and onboarding can take as little as 5–7 business days depending on availability and complexity.

9. What tools do you use for communication and tracking?


We use a combination of industry-standard tools for communication (Slack, Zoom, email), time tracking, reporting, and performance management. We can also integrate with your existing systems upon request.

Pricing and Contracts

10. How much does it cost to hire a VA through Office Extension Solutions?


Pricing depends on the level of support, shift hours, and scope of work. We provide clear, flat-rate pricing with no hidden fees. Schedule a discovery call to get a tailored quote based on your exact needs.


11. Is there a long-term contract?


We offer flexible agreements that fit your business stage. Whether you're looking for short-term support or a long-term partnership, we’ll tailor a plan that works for you.